PRIVACY POLICY
This privacy policy sets out how I use and protect any information that you give to me when you access & use my website. I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
I may use information provided to improve our products and services and may periodically send promotional emails about new products or special offers which I feel may be of interest to you. You can unsubscribe from this service at any time.
I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure any and all information gathered.
Links to other websites
My website may contain links to other websites. However, once you have used these links to leave my site, you should note that I do not have any control over any other website therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting any other website.
Your information
You may request details of any or all personal information which I hold about you at any time. If you believe that any information I am holding on you is incorrect or incomplete, or indeed you would like me to erase any or all of your personal details from my system, please feel free to contact me.
ACCESSIBILITY STATEMENT
This website has been designed with both accessibility and usability in mind, you should therefore have no problems in viewing all of the information publicly accessible within this website. If however for whatever reason you feel you do have an accessibility issue with this website, or have any comments regarding accessibility, please feel free to contact me at any time and I will be pleased to help resolve any issue to allow you to fully participate in my website.
Accessibility features
The following accessibility features have been incorporated throughout my website:
· There is a text equivalent for every non-text element.
· All documents are organised so that they can be read without style sheets.
· When scripts such as javascripts are turned off all pages are still useable.
· Relative units are used in fonts so that users can control the text size.
· No pop-up or new windows are used without informing the user.
· Navigation bars & mechanisms are used in a consistent manner.
· Font and background colours have been chosen to allow best access to all text on the site.
Contact
If you have experienced any difficulty in a accessing any of the information on this website then please contact me and I will try to assist you.
COOKIE POLICY
This website may use cookies to help enhance your website experience. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and allows the web application to personalise itself to your specification by gathering and remembering information about your preferences.
What cookies do
Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.
Choose or accept cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer although this may prevent you from taking full advantage of this or any other website.
Google Analytics
If Google Analytics is employed to track the performance of our website, I do not link any statistics collected by Google Analytics to personally identifiable information. The website performance data I work with is statistical, not personal.
WEBSITE DISCLAIMER
I endeavour to ensure that the information on my website is accurate and up to date. However if you do find anything that you do consider to be incorrect or out of date then please feel free to contact me at any time. Any and all information displayed on this website is done so in good faith and I will not be liable for any consequence arising from any information viewed on this website. I will have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information whatsoever at any time.
Links to other sites
Links from my website should not be taken as endorsement of any kind of the website linked to, including any products and services referred to or offered for sale within that website, nor does it imply that there is an association between me and the owners of the linked website. I cannot guarantee that these links will work continuously and have no control over the availability of linked pages.
Third party services
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. I will not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
Copyright
You are not authorised to copy any information from my website without prior written consent. I do not give permission for you to republish, alter, transmit or otherwise copy any material on my website, but you may download information from my website for your own personal use. Except as otherwise expressly permitted under copyright law, no copying, redistribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without prior express permission in writing of the copyright owner.
Liability
As information on my site is provided free of charge, I do not accept liability for it. I will not liable to you for any indirect or consequential loss, loss of profit, revenue or good will arising from your use of the site or information on the site. All terms implied by law are excluded.
Your legal undertaking
By using this site you do agree that English law shall apply to all the aforementioned terms and to submit to the jurisdiction of the English courts if a dispute arises.
COMPLAINTS
Initial complaints should aim to be rectified directly with myself.
Should any client feel that the service they have received falls below the expected standards, and I have failed to rectify the issue, I operate the following formal complaints procedure.
Where timescales are defined within this procedure, they are maximum durations, and I will always strive to fulfil the respective step as soon as is possible.
You should send an email to ph@peterhigginstherrapy.com entering “Formal Complaint” in the subject area. In order to deal with your complaint as swiftly as possible your email should provide the following.
a. A brief description of the issue.b. A brief description of any steps taken to resolve the issue informally.
c. If appropriate, any potential resolution to the issue that you can foresee.
You will receive a response to acknowledge your complaint within no more than 5 working days. This will include a request for any further clarification of information required and a suggestion on how the complaint will be investigated and dealt with.
An appropriate investigation will be carried out, which will include, as necessary, discussions with yourself or other parties as required.
You will receive a conclusion to your complaint, including any suggested actions to resolve your complaint, by email within no more than 15 working days. Should the suggested resolution be accepted this will be enacted and no further steps in this procedure will be required.
Should the suggested resolution to your complaint not be acceptable, you can appeal this explaining your reasons why and suggesting any alternative resolution that you feel could be considered or any information that may have been missed.
I will consider your appeal and any further information provided and will respond within no more than 5 working days with a final conclusion. This conclusion may or may not be different to that reached in step 4 of this procedure. Should the suggested resolution be accepted at this stage it will be enacted and no further steps in this procedure will be required.
You will receive a conclusion to your complaint, including any suggested actions to resolve your complaint, by email within no more than 15 working days.
Should the suggested resolution at step 7 be accepted this will be enacted. No further steps will be taken regarding the complaint.
If the response is not accepted you can appeal to BACP (British Association for Counselling and Psychotherapy) on certain grounds. Details of BACP’s appeal processes can be found here: https://www.bacp.co.uk/about-us/protecting-the-public/professional-conduct/how-to-complain-about-a-bacp-member/